brands and consumers
across all channels!
As a service provider, we live from our strong employees and teams. Cross-departmental thinking and efficient cooperation with our colleagues in the fulfilment centres are two of our key success factors.
Our account management is responsible for the successful support of our internationally operating eCommerce customers.
You will be individually supported by a key account manager in addition to an eCom operations team, which monitors the daily processes and supports you in your day-to-day business.
The focus of our key account management is on the strategic development of your eCommerce business. We develop successful omnichannel strategies together and implement them in your business. As a partner at eye level, we are the experienced sparring partner for you.
Customer Relationship – Efficiency – Service Development – Customer Satisfaction
These are the four pillars on which our customer management is based and on which it is also continuously being developed further.
I am proud to be part of a global family business. I am given full confidence at FIEGE for all the new challenges I am faced with, in order to achieve the entrepreneurial goals as part of the team.
Key Account Management
Our IT teams ensure your stable operation and link different systems to efficient omnichannel services.
With experienced developers and operations managers, we continuously develop our systems further.
From conceptualisation to development, testing and operations, we ensure that you can always lead the way in a dynamic eCommerce environment. You benefit from flexible costs and economies of scale, as well as access to our eCommerce experts, through our scalable transaction model.
What I like about FIEGE? The will for continuous development of personnel, working methods and business models. It’s the people who make the difference here.
Our project teams ensure that we successfully implement system and customer projects.
New projects are managed across departments and worked on in close cooperation with you – from requirements management to handover.
In addition to customer projects, we also focus on the strategic development of our services and systems. We are always working on developing new services and functionalities to give you a competitive edge in online trading – always one step ahead.
FIEGE offers me a lot of freedom to make decisions. Each day is different, and it never gets boring. We work closely together as a team. We advise and support our customers and thereby achieve common goals.
Our receivables management is responsible for numerous national and international financial services and thus optimises your liquidity.
From risk management to payment processing, commercial dunning procedures to the management of the debtor sub-ledger, we offer comprehensive services and expertise. You benefit from our multi-currency accounting expertise.
We connect your risk management and payment service provider or connect you to our preferred partners.
I especially like the fact that appreciation and respect are taken seriously at FIEGE. The ever-new challenges motivate me afresh every day – that’s why I look forward to working with my team.
Our multilingual call centre is your way of listening to your customers. As a direct point of contact for end customers from a wide range of countries, we see ourselves as an important component in end customer communication and customer-oriented business development.
Our customer service ensures satisfied end customers at the most important point of the purchase experience and develops new approaches with you for a better customer journey.
On your behalf, we take care of end customer communication via numerous channels (calls, mails, chats, social media): from product advice and ordering to returns and complaints. With our logistical expertise, we offer you comprehensive complaints management for unsuccessful deliveries.
Our customer services are customisable and scalable. Benefit from our many years of expertise and satisfied customers.
On the one hand, we have the stability of a large company behind us at FIEGE, and on the other hand, here at the eCommerce location, we have flat hierarchies just like in a start-up. It doesn’t get any better than that