Service

Customer service that meets the mark

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Our customer service solutions – before, during, and after the buy.

Standout customer service should be easy to reach and capable from a customer’s perspective. After all, shoppers want their questions, issues and complaints resolved quickly. We are happy to handle this job for you. Our team has years of experience and considerable professional expertise in eCommerce. Together, we will work out a scalable concept for your business.

  • Professional communication: Our agents identify with what you sell and who you are – all the time, one hundred per cent.  
  • Centralised data management: We save time by conveniently accessing all the relevant information – from the order to receipt of returns. 
  • Maximum reachability: Even outside your typical office hours, your customers can reach us without waiting endlessly in line – in several languages and across different channels.

 

Our solutions

Within eCommerce, customer service is pivotal for communicating with your customers. Whether Plug&Play or customised, our solutions are guided by a motto that says it all: “Starting together – growing together.”

Order-based End Consumer Support

We handle all enquiries that concern order status for your customers and clarify all the details.

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Competent Consulting

On request, we provide product advice on your behalf – from simple queries to more complex selection assistance.

Customer-centric Complaints Management

We review all shipment-related complaints personally and handle investigation and complaints procedures with the carriers.

Why FIEGE?

 

Years of expertise

We do eCommerce and have plenty of experience with what customers need in e-tailing.

Technical know-how

As an IT expert, our innovative systems navigate decentralised data management.

High level of identification

Total commitment to companies, brands and products is our key to success.

Customised services

Besides traditional customer services, we offer additional, made-to-measure solutions.

Focus on the customer base

Friendly, competent service that accommodates your end customers’ every request is what we stand for.

Shared roadmap

We take a proactive approach to new ideas and to furthering your business.