Customer service that meets the mark
Our customer service solutions – before, during, and after the buy.
Standout customer service should be easy to reach and capable from a customer’s perspective. After all, shoppers want their questions, issues and complaints resolved quickly. We are happy to handle this job for you. Our team has years of experience and considerable professional expertise in eCommerce. Together, we will work out a scalable concept for your business.
- Professional communication: Our agents identify with what you sell and who you are – all the time, one hundred per cent.
- Centralised data management: We save time by conveniently accessing all the relevant information – from the order to receipt of returns.
- Maximum reachability: Even outside your typical office hours, your customers can reach us without waiting endlessly in line – in several languages and across different channels.
Our solutions
Within eCommerce, customer service is pivotal for communicating with your customers. Whether Plug&Play or customised, our solutions are guided by a motto that says it all: “Starting together – growing together.”
We handle all enquiries that concern order status for your customers and clarify all the details.
On request, we provide product advice on your behalf – from simple queries to more complex selection assistance.
We review all shipment-related complaints personally and handle investigation and complaints procedures with the carriers.
Why FIEGE?
Years of expertise
We do eCommerce and have plenty of experience with what customers need in e-tailing.
Technical know-how
As an IT expert, our innovative systems navigate decentralised data management.
High level of identification
Total commitment to companies, brands and products is our key to success.
Customised services
Besides traditional customer services, we offer additional, made-to-measure solutions.
Focus on the customer base
Friendly, competent service that accommodates your end customers’ every request is what we stand for.
Shared roadmap
We take a proactive approach to new ideas and to furthering your business.