Lost or damaged parcels? No problem.

We will take care of your shipping claims with the carrier.
 

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One Service, multiple benefits: Increased customer satisfaction, optimised processes and cash back! 

 

When the carrier rings the doorbell, your customers are delighted with the new product. But damaged, incomplete or undelivered goods can quickly cause trouble. Action must be taken quickly! 

Our specialised carrier claims management generates important insights for your shipping processes and reliably secures your reimbursement claims against the carriers. This allows you to offer your end customers the fastest and best customer service - even in the event of a complaint.

 

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Our expertise for your success

 

 

> 6 years
Experience in claims management
200.000
claims processed per year
93%
Finalised claims
Startup

Imagine you run an online shop and send thousands of parcels to your customers every day and customer satisfaction ist your top priority.

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However, some of the shipments are experiencing delivery problems. The parcels are delivered damaged or even lost. A damage that does not have to be yours.

Überforderter Mitarbeiter

Without our service, this still leaves you with Time-consuming investigations, complex complaint processes and repeated follow-up to clarify complaints with the various carriers. High personnel costs and important time that you cannot use for other value-adding activities.

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Or we can take over: Your Customer Service department hands over the cases to us and we resolve your delivery claims systematically, quickly and reliably for all carriers - even internationally. This means that no claim gets lost in the day-to-day business. We secure your refund claims or recover the value of your goods. With this security, you can impress your end customers with customer-friendly goodwill arrangements and fast complaints management. 

FIEGE Carrier Claims Management simply explained:

Overview of your benefits

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Minimum setup

There is no need for complex integration processes, so you do not lose any time clarifying your carrier claims. We enable uncomplicated onboarding.
 

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Full transparency

The claims processes are recorded in a standardised tool and mapped in a comprehensive reporting system. This gives you the opportunity to track the completion and outcome of your carrier claims and derive process optimisation and measures from this.

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Maximum flexibility

We customise everything according to your requirements. With Carrier Claims Management from FIEGE, you start without minimum quantities or contract terms. This gives you complete flexibility when using our service.

Ein Prozess mit vielen Schritten und Abzweigungen
Possibility to analyse the performance of the carriers

We offer you a wide range of options for analysing the performance of the carriers you use. This allows you to easily evaluate what is working well and what is not.

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Reduced use of resources

Reduce your resource expenditure and focus your call centre operations on order2cash processes. We take over your claims management.

Omnichannel Technologie des Einzelhandels
High process quality & optimisation

We offer you a high level of process quality by having our experts handle the process. We optimise the processes for the causes of claim creation in the warehouse.

5 steps to successful carrier claims management with FIEGE 

Dealing with damaged or lost deliveries ties up time and resources that could be better invested in your core business. Our carrier claims experts are happy to take on this job for you and keep your back free. We set up the corresponding process in just 5 simple steps:

  •  Contract signing
  •  Documents & Access
  •  Onboarding
  •  Testing phase
  •  Go Live

Contact us now & get started

Get in touch

Discover an overview of our customers.

FAQs

You still have questions? We got the answers!

How quickly can I get started with Carrier Claims Management?

Once the contract has been signed, Carrier Claims Management can be started after a short onboarding phase of approx. one week.

For which carriers is Carrier Claims Management offered?

Generally, we can take over carrier claims management for different carriers depending on your requirements. Please contact us and we will check your requirements.

What type of claims does Carrier Claims Management deal with?

Shipments damaged by the carrier as well as clarification and/or loss of shipments and returns.

Do I commit myself to anything by making contact?

No. Contacting us is free of charge and without obligation on your part.
After contacting us, we will get back to you within 24 hours for a non-binding consultation and you will then receive a customised and tailor-made offer from us.

Is there a minimum contract term?

No. After a non-binding consultation, you will receive a customised and tailor-made offer from us.

From what order volume per month does Carrier Claim Management make sense for me?

This depends not only on your order volume per month, but also on many individual factors, such as the utilisation of your customer service, satisfaction with the delivery by your carriers, your need for expert knowledge, etc. These and other factors can be discussed in more detail in a non-binding consultation.
These and other factors can be discussed in more detail in a non-binding consultation.

How secure is my data?

The data you provide will only be used to contact you about our products and services. Our data protection practices and our commitment to protecting your privacy can be found in our Privacy Policy.