Next level eCommerce:
From the order to the return

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Modular & flexible services for your eCommerce business

Successful eCommerce business requires an integrated interplay of digital solutions, logistics infrastructure and services.

The challenge? Optimal processes along the entire customer journey. Successful companies are those that can easily map the process diversity and orchestrate the required services in a customer-centric way – today and in the future.

What do you need? Holistic solutions consisting of modular and flexible services.



Customer Journey

The right solution from start to finish –
FIEGE eCommerce Suite

Modular services that support you along the entire eCommerce value chain:
Just when you need them. As flexible as your growth requires. And in the quality that your customers expect.

An overview of all modular services in the eCommerce Suite

Want to find out more?           get started    MODULES & SERVICES

Many benefits
for your success



Modular and transaction-based. You only pay what you need – cost structures that support your growth.


From the order to the return. We offer an optimal solution for your business across all phases of the D2C eCommerce journey.


Our solution is 100% modular. Choose only the services and SLAs that your business needs and keep your costs under control.


Scale as you like. Whether you're a D2C starter or an established eCommerce player: your business decides what you need. Our solution simply grows with you.


Integration of your existing and third-party systems – no problem. You can do it with a simple, one-time connection to our suite.


We combine the best services on the market in our eCommerce Suite. Your selected solution will always be state-of-the-art and up to your challenges.


No matter how big or small your business is, with us you get access to eCommerce solutions that were previously only available to the biggest players.


Always keep an eye on everything. Use all our services easily via myFIEGE, your central user interface.

Easy integrated
Easy controlled


One access  all possibilities

With a centralised connection, you can use all services of our eCommerce Suite. Integrate your existing systems (e.g. ERP and CRM) quickly and easily. Thanks to the API standard, other systems such as web shops, PIM and planned extensions to your infrastructure can also be flexibly realised. Simply expand instead of completely restructuring.


FIEGE E-Commerce Suite Anbindung


Gain valuable insights into your eCommerce business in real time

Analyse your eCommerce business using various reports in real time. Check the stock of your goods and your occupied storage locations. Track the performance of incoming goods, outgoing goods and returns management. Your reports are available as a daily view and a historical view. You can export your data for further analyses. 


myFIEGE - Reporting


Track the status of your orders

The "Order Flow" module is your detailed view of every order – from order receipt to returns booking. Would you like to change the shipping address for an order or cancel an order? That is no problem until the shipping label is printed. You can track shipments to your customers' doorstep via the tracking link of the respective shipping service provider.


myFIEGE - Order Flow


Keep your operations under control

We value efficient collaboration. Our ticket system saves you important time and resources for simple enquiries. And if things get more complicated, your customer manager is always by your side.


myFIEGE - Operations Control

Take off together

Are you tired of a lack of scalability, inflexible cost structures, isolated solutions and complicated, manual processes?
Are you looking for a partner and solutions that can easily keep pace with your growth and individual needs along the entire customer journey?


GET STARTED​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Our solutions

A look into the modules & services

Digital Services Marktplatz Management FIEGE
Marketplace Management

We take care of your successful marketplace business and act as an interface to all relevant platforms – including internationally.

Frau mit Laptop im Lager
Order Management

Orchestrate your order processes in a customer-centric manner and create a best-in-class customer journey.

eCommerce Fulfillment

Whether individual or plug & play – our logistics solution supports your growth.

Frau holt Paket aus Briefkasten
Parcel Shipping

With our multi-carrier solutions we optimize your parcel shipping. Inspire your customers – quickly, internationally & digitally.

CCM ohne Logo
Carrier Claims Management

In the event of shipment loss or damage, we secure your claims against the carriers.

Frau gibt Kreditkartennummer im Onlineshop ein
Financial Services

We take over the control and processing of all payment flows along the entire order-to-cash process.

Customer Service
Customer Service

We know the optimal processes in e-commerce and ensure competent and trustworthy end customer communication.

Top listed: These are the companies we already support with our solutions