brands and consumers
across all channels!
Alongside a high level of expertise in logistical fulfilment, FIEGE offers you a range of eCommerce backend services for your successful business development. Our focus is on efficient networking of all omnichannel-relevant systems, from order and payment processing to risk and customer management, as well as the provision of a comprehensive range of services.
We see ourselves as an agile partner in the implementation of your omnichannel strategy.
We combine systems with expert knowledge and thereby offer you maximum flexibility with the highest level of customisation. In addition, the use of our services is scalable. From order and payment processing to customer management, you can make flexible use of our services and pay transactionally according to actual expenditure.
Don’t let your inventory systems slow you down. Our order management services automatically control the entire order processing without any restrictions on your IT infrastructure. Be agile and future-oriented in the dynamic world of e-commerce.
In Münster, the threads of FIEGE’s Omnichannel Services come together at our Service and IT Campus. Over 80 employees from various specialist departments are at your service.
As a service provider, we live from our strong employees and teams. Cross-departmental thinking and efficient cooperation with our colleagues in the fulfilment centres are two of our key success factors.
1. Online distribution channels
Your customer orders via one of your online distribution channels
2. Order management system
Receipt of the order through our order management system (OMS)
3. Order verification
Order verification at header and item level with regard to completeness and stock availability by the OMS
4. Order documents
Creation of order documents, e.g., dispatch note, receipt, return slip by the OMS
5. Warehouse management system
Transfer of the order and optionally the documents to the warehouse management system by the OMS
6. Picking, packing and shipping
Picking, packing and shipping of the order in one of our FIEGE warehouses
7. Shipment tracking
Receipt of further information on shipping status and tracking by the OMS
8. Order information mails
Completion of the order and shipping of order information mails to the end customer
Booking of the order in accordance with legal accounting basics as a complete debtor sub-ledger
10. Payment transaction
Payment processing and reconciliation to clear open end-customer items through our receivables management
11. Customer service
Customer service in the presales, sales and aftersales by our customer service department
- Cost-efficient, transactional billing
- Complexity reduction for international growth (Currencies, Payment Methods, Languages)
- Flexible and customisable environment outside of our core systems
- Close links with logistical processes and handling
- Personal account manager for your strategic development