Faces, stories, teams and talents

Interview with Ingrid Feger
  • Ingrid Feger
  • Part-time employee in the warehouse logistics, returns department
  • With FIEGE in Lahr since 2013

HOW DID YOU FIND OUT ABOUT FIEGE?

I was looking for a 450€ job in December 2013 and found the advertisement in the job exchange of the Agentur für Arbeit. I then applied for the late shift in general cargo handling and got the job. Since then I have been working there in the evenings – one week on two days, the next week on three days in alternation. I’ve made a good contribution and always enjoy coming here because I always feel very comfortable. Then there was a vacancy for a parental leave replacement in the returns department. I was asked if I was interested and then I did it. Since then, I have been doing the parental leave replacement in the returns department part-time, i.e. six hours in the morning.

WHAT WAS IT LIKE FOR YOU TO RAISE YOUR HOURS?

It was no problem. As for my background: I trained as a forwarding merchant. I worked in the shipping department of a logistics company for 14 years and then switched to personnel services. I was self-employed in this industry for seven years. So I had my own temporary employment agency, which I unfortunately had to close down in the crisis of 2009. Afterwards I worked as a branch manager in a personnel service company. I was born in 1952, so I’ve been in retirement since March 2018, but I’ve continued working because I enjoy it and I feel fit. Later I noticed that everything is getting more and more difficult in the personnel service. I didn’t want that anymore and quit. That’s why I’m now doing this part-time job and haven’t regretted it for a second.

WHAT DOES YOUR TYPICAL WORKING DAY LOOK LIKE?

The freight forwarders bring returns every day. There are loading lists with information about which customers and which tires are included. Then, based on the loading list, we pick out the collectors we already have. If we don’t have returnees, they have to be requested. Check-lists are made, which are sent to the returns department and the tires are checked for correctness, quantity, etc. Afterwards we get the checklists back in, they are processed and the tires are stored here in our warehouse. The manufacturer receives the message that the tires are there and everything is in order so that the customer can be credited again. In case of irregularities, I am also responsible for an exchange via e-mail or filing. Sometimes there is a tire that cannot be assigned anywhere, then you have to look where it belongs.

 

 

HOW WAS THE CHANGE FROM YOUR LAST TO YOUR CURRENT POSITION?

I had to relearn a few things. The process in the returns department is of course completely different from that in dispatch. You have to get used to it. The same applies to the software – how it is to be operated and which sequence must be followed. But that’s pure training and you can learn all that. My predecessor, who then took parental leave, trained me very well.

WHAT DO YOU PARTICULARLY LIKE ABOUT YOUR WORK?

I like doing my job because the whole environment is good and it doesn’t really matter whether I’m dealing with tires or something else. You have your area of responsibility, which of course you have to do quickly and correctly. I do it to the best of my knowledge and I think I’m doing it right (laughs). According to the feedback I get. The cooperation is very, very good in all departments I deal with. I really have to say that without wanting to gloss over anything. For me personally, it is a pleasant working environment.

CAN YOU DESCRIBE A SITUATION THAT HAS BEEN PARTICULARLY MEMORABLE TO YOU?

For a long time I was the only woman working in the general cargo handling department. Although I am by far the oldest, they never let me feel that. So I was welcomed with open arms and that has remained so until today. If I have any questions now, no matter what kind of questions, I always find an open ear.

WHAT IS YOUR BALANCE TO WORK?

I have a nice circle of friends, I am involved in an association where I am the secretary and I attach great importance to my apartment. I am not bored for a second. I can always keep myself busy and if I can’t think of anything else, I go running with the dog. He keeps me healthy, fit and gives me pleasure. What has been important for me all my working life is that I want to do something that makes sense.