brands and consumers
across all channels!
In Münster, the threads of FIEGE’s Omnichannel Services come together at our Service and IT Campus. Over 80 employees from various specialist departments are at our customers’ service.
We are part of the FIEGE Omnichannel Retail (FOR) business unit with over 9,000 employees.
Our eCommerce customers are quick and agile – just like us.
fast & flexible // solution-oriented // open-minded // responsible
These values are the foundation of our team spirit and at the same time, the expression of our claim towards our clients.
From end-customer support on the phone to the development of new IT processes or the strategic alignment of successful omnichannel strategies, our employees always aspire to create added value for our customers and to be successful together with them. Would you like to be part of our success story?
Our current job openings!
- Exciting jobs in international markets
- Direct career chances & individual support
- Early transfer of responsibility & creative leeway
- Flexible working hours & possibility of mobile working
- Trusting team atmosphere & first-name basis
- Modern offices with on-site canteen and free fruit & drinks
- And much more
As a service provider, we live from our strong employees and teams. Cross-departmental thinking and efficient cooperation with our colleagues in the fulfilment centres are two of our key success factors.
Our account management is responsible for the successful support of our internationally operating eCommerce customers. In addition to an eCom operations team, which monitors the daily processes and supports our customers in their day-to-day business, our customers are individually supported by a key account manager.
The focus of our key account management is on the strategic development of the eCommerce business. Together, we develop successful omnichannel strategies and apply them to our customers’ operations.
I am proud to be part of a global family business. I am given full confidence at FIEGE for all the new challenges I am faced with, in order to achieve the entrepreneurial goals as part of the team.
Key Account Management
Our IT teams ensure stable operation for our customers and link different systems to efficient omnichannel services.
With experienced developers and operations managers, we continuously develop our systems further.
From conceptualisation to development, testing and operations, we ensure that our customers can always lead the way in a dynamic eCommerce environment.
What I like about FIEGE? The will for continuous development of personnel, working methods and business models. It’s the people who make the difference here.
Our project teams ensure the successful implementation of both system and customer projects.
New projects are managed across departments – from requirements management to handover.
In addition to customer projects, we also focus on the strategic development of our services and systems. We are always working on developing new services and functionalities.
FIEGE offers me a lot of freedom to make decisions. Each day is different, and it never gets boring. We work closely together as a team. We advise and support our customers and thereby achieve common goals.
Our receivables management is responsible for numerous national and international financial services.
From risk management to payment processing, commercial dunning procedures to the management of the debtor sub-ledger, we offer comprehensive services and expertise.
I especially like the fact that appreciation and respect are taken seriously at FIEGE. The ever-new challenges motivate me afresh every day – that’s why I look forward to working with my team.
Our multilingual call centre is the way of listening to the clients of our customers. As a direct point of contact for end customers from a wide range of countries our colleagues are happy to assist.
Our customer service ensures satisfied end customers at the most important point of the purchase experience and develops new approaches for a better customer journey.
We take care of the communication via numerous channels (calls, mails, chats, social media): from product advice and ordering to returns and complaints.
On the one hand, we have the stability of a large company behind us at FIEGE, and on the other hand, here at the eCommerce location, we have flat hierarchies just like in a start-up. It doesn’t get any better than that.